¶ Wallet disappeared?
If you have been experiencing problems with your wallet being deleted from your browser, please try the troubleshooting steps below.
¶ Possible causes:
- third party storage clearing software (e.g CCleaner), -> ensure these apps do not clear Eternl.io data
- automatic clear browser cache on exit. -> ensure to set the Browser to keep Eternl.io’s cache
- Cookies are saved only until the session ends -> check Browser settings to ensure it doesn’t delete cookies for Eternl.io
- user manually clears browser storage -> if you clear your data, make sure you do not clear Eternl.io
- User in “private” or “invisible” mode on the browser -> Do not use Eternl.io in this mode, as the browser cannot keep your data.
If none of this solves the problem, try this temporary solution:
Export to .json to restore to import your wallets in any Eternl instance again easily
See the clip below of how to go about doing this:
¶ more help ... 
¶ How to set a new spending password?
¶ 1. Delete your wallet
[Wallet Menu] > Settings > Delete or Un-Stake Wallet >
¶ 2.Restore your wallet using the seed phrase and set a new spending password
If you want to make sure you have the correct seed before deleting the wallet you can check it in the settings under Recovery phrase verification
¶ Why do tokens lock up ADA and how can I optimize it?
The Cardano network requires locking away some ADA for every token and/or NFT a wallet holds. The total amount of ADA locked for each token or NFT is not constant; it might vary based on the number of tokens or NFTs that a wallet holds.
In ETERNL, the settings for a particular wallet offer the options to enable “Advanced UTxO Management” and “Token Fragmentation (short: TF)” to optimize transactions.
Finally, send everything in your wallet to yourself. It will combine token UTXO’s reducing the amount locked to the tokens.
Enabling Advanced UTxO Management and Token Fragmentation
¶ What is Token Fragmentation?
In your Eternl wallet menu choose “Settings” and enable “Token Fragmentation”.
- [Wallet Menu] > Settings > Token Fragmentation (short: TF) > [enable]
- [Wallet Menu] > Account > UTxO List > Look for UTxOs with lots of tokens (8 and more pages)
- Write down one of them and maybe also write down the token names of some stray single token UTxOs}
- [Wallet Menu] > Receive > (copy your receiving address)
- [Wallet Menu] > Send > (paste your receiving address)
- Filter the tokens you wrote down and add them. Hit “Next”
The transaction preview will show you multiple UTxOs with 4 pages of tokens each.
If you send this transaction to yourself those tokens become spendable again.
Repeat the steps with other larger/stray UTxOs.
We will automate those process in the future, but for now it’s manual.
¶ Where to find my stake key?
The stake key to your wallet is located on the Account page, within the Summary tab. If you look below the Rewards History graph, the Stake Key will be visible.
For visual guidance, please look at the image below:
¶ Where to find my receiving address?
- Head over to the ‘Receive’ page.
- On top, a new unused address will be shown
- Looking for your other (used) addresses? Scroll down and unfold ‘Hide used/additional addresses’.
- receiving address for the selected wallet
¶ How to reset application cache?
- Open your Preferences (located in the main menu)
Preferences icon
- Scroll/swipe down to Reset application cache
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Watch the short tutorial:
¶ Nami cannot see all of my funds
¶ 1. Go to ‘Settings’ and scroll down to Single Address Mode
Single Address Mode setting in Eternl
¶ 2. Also enable the ‘Send All’ feature
Send All setting in Eternl
¶ 3. Go to your ‘Receive’ page and copy the address
(remember the last 4 characters to verify when pasting it).
¶ 4. Go to your ‘Send’ page and input your own receiving address
then go ahead and verify the last 4 characters to verify it’s the correct address.
¶ 5. Continue to the Assets section and click ‘Send All’.
¶ 6. Enter your spending password and press Send.
¶ 7. Wait for the transaction to process. Once on-chain, you’ll see “internal transfer” pop up in your transactions list.
¶ 8. Nami will now be able to understand the wallet structure again, and see all your funds.
¶ 8b. Go back and turn off “Send All” from step 2.
¶ Is there a Firefox version of the Eternl extension?
For the foreseeable future we will not add a Firefox extension.
We will look into that again at a later stage.